Product Review: PLDT Fibr Application - disappointed.

Hello mommies,

Internet nowadays is a must for every household especially if you are living in the city.  Don't get me wrong but I think we are in the middle of online revolution, where you can access anything and everything around the world through world wide web. Especially that the social media is in the hype and there are a lot of information that are readily available for everyone to see or if you have something to share around the world you can do so without even being a superstar.  You can be your own superstar or internet sensation.  Everything is all up to you.

 We already have an PLDT Ultera subscription but it is very limited and unstable.  We are just given 30gb each month for Php699.00 Since we are having trouble with our PLDT Ultera because it tends to disconnect all the time and my partner need a stable connection for his work.  With that me and my partner decided to upgrade our existing PLDT Ultera to PLDT Fibr hoping to have better connection and unlimited data cap.

 

Let me share my horrifying PLDT Fibr application that makes me disappointed in acquiring their products and services.  I personally went to their office 2 times to apply for the said "Fibr."  First application went smooth, the lady which I talked said to just wait for a call for any update from their team if the said services is available in our area. 2 weeks later without a call from them, so I followed up personally to their office in SM Megamall where I filed my application, that's the time I found out that there was no socket available in our place.  She advised me to wait again. And re- apply in a months time because as of now she can't determine if there are slots that is going to be open for future subscriber.  After a month, I went back to their office in SM Megamall to re-apply again.  After 2 days I've got a call from their technician saying that they will do some ocular inspection in our area.  After a few minutes he told me that there was no socket available because it's already full and he did not know if PLDT will add an additional sockets.  He even showed me the pictures of the sockets.

So there, after a couple of days we had a change of plan.  We went to PLDT Pasig Rotonda Branch to apply for a new PLDT Speed Plan at 10mbps and 100gb Cap.  The waiting game starts again.  To no avail, nobody texted or called.  It's been a week so I followed up my application and the lady on the phone told me that the Plan I am applying is not applicable in our area.  The heck this PLDT.  They are just wasting my time.  They should know the exact status of their products and services before they offer it to people and not just accepts application and not minding them after all.  It is not easy going to their office on my day off.  I have to do lots of things, or I'd rather just take a rest in our house.  But, I got up went to their office.  Inquire and apply.  The lady in the front just accept all application not knowing if it is really available.  And aside from that they are not giving the consumer its options, so the customer will not go back and forth to their office to re apply or follow up the application.  They should put in the forms an option that if this services is not available the next best option would be this..  And that's it.

I was really pissed.  The guy over the phone told me to terminate the previous PLDT Speed plan application, and request just a regular PLDT DSL application that will give us the chances of having a DSL.  My brain is shouting WTF.  How come the lady on their office did not even told us that personally?  That lady just get our application.  All applicants on that day may I conclude. So we just applied for what is available and not go through this very hassle waiting game.

After a week again of waiting there is no call from them about the status of our application for the regular DSL is unknown yet.  There was no call, no text not even an e-mail.  I will give them until friday if not we might apply from another internet provider.

Hay naku PLDT.  You should exert more effort in providing high quality products and services and convenience to your clients too.  There are a lot of internet providers out there that is so much willing to give their services to their consumers.

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